In these Terms and Conditions “we”, “our” and “us” mean www.srlsps.com.au ABN 97 099 083 084 and “you” and “your” means you, the customer. These Terms and Conditions together with your order, order reference number and tax invoice number provided to you constitute the entire contract between us and you for the supply of products. No other Terms and Conditions will apply.
1) Processing your Order
- A) Full payment will be taken for special orders (an item that is not a standard stock item)
B) We, along with our affiliates, reserve the right to: refuse service or supply of the products; terminate the contract and/or your account; remove or edit content from our website at our sole discretion.
C) If we cannot process your order after receiving payment, we will contact you using the details entered at the checkout
2) Payment Methods and Processing
- A) All payments must be made by cash or eftpos.
B) Payments made via eftpos (AMEX & DINERS NOT ACCEPTED) will incur an added 2% surcharge
B) Orders placed on weekends or public holidays will be processed on the next business day.
C) Business days are Monday to Friday, excluding NSW Public holidays.
D) We process payments only after you successfully complete payment.
E) Your tax invoice is your proof of purchase and is required for any warranty claims.
3) GST and Currencies
- A) All purchases are in Australian Dollars (AUD) and exclude GST unless otherwise stated. Therefore GST will be added at the end of the invoice.
4) Pricing
- A) We endeavour to display products at a competitive price.
B) We reserve the right to modify prices published on our website at any time.
5) Title and Risk
- A) Title to and risk in the products will pass to you upon delivery from us or pickup by you.
6) Cancelled Orders and Returned Goods
- A) If the item purchased is a stock item, you are entitled to cancel your order for any reason as long as the goods have not yet been dispatched from our warehouse. In this case we will refund your money in full.
B) If, after receiving your goods, you decide that you would like to return them, you may do so within 7 days of purchase if it is a stock item. In this case we will issue you a store credit to the value of the purchase price less two delivery charges – one for outbound delivery and one for inbound delivery (unless you have picked up or will return the goods yourself). Goods must be returned to us in the same condition in which they were received by you.
C) We cannot accept order cancellations or returns on any fittings that have already been installed or used. Returns can only be accepted on products that are returned in exactly the same condition and packaging that they were sent out to you so that we can endeavor to re-sell those items.
D) We reserve the right to charge you the full purchase price for goods that are returned and are deemed by us to have been used/installed by you.
E) We can not accept returns on Clearance or Sale Items and Items that are imported or made to order.
F) A restocking fee of a minimum 25% will be charged on all returns of goods NOT a stock item.
7) Faulty, Damaged or Defective Product & Product Return
- A) A product is considered faulty if it does not work when first taken from its packaging or if it shows signs of failure within 14 days of delivery.
B) If you receive a damaged or faulty product, we will arrange for it to be replaced for you. A refund or store credit is only available if the product is no longer available.
C) If you receive a product that you think is defective, you are to immediately contact our Sales Team on 02 8724 0444 or by email at sales@srlsps.com.au. You have 14 days from the date of delivery / pickup to report a defective product.
D) Where a product is provisionally determined to be defective we will arrange to replace the product.
F) If the product is deemed by customer service/supplier NOT to be defective, we may, in our absolute discretion, refuse to replace the product or offer a refund.
G) We reserve the right to test any returned defective product. If the condition of the product was misrepresented to us by the customer, we may impose a $55 handling and administration fee.
H) Products must be returned whenever we agree to replace the product or provide you with a refund.
I) Where you have received a faulty, damaged or defective product by our courier service, we may make arrangements with you to collect the product.
J) Please ensure that all original items including packaging are returned.
K) It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return delivery to our warehouse.
8) When a Refund is arranged
- A) No refund will be processed until we have received the product from you.
B) Refunds will only be issued to the same credit card or debit card used for the original purchase.
9) Warranty Coverage
- A) All items sold are covered by a 12 months manufacturers warranty.
B) Manufacturers Warranty is valid within Australia only and commences from the purchase date on your invoice.
10) Proof of Purchase for a Warranty Claim
- A) Be sure to keep your tax invoice as proof of purchase. To request another copy please contact our customer service team via email and include your name and tax invoice number.
11) Warranty transfer
- A) Warranty is only valid with proof of purchase on the original goods which will be warranted as long as it complies with all other terms and conditions. Warranty is NOT transferable.
12) Warranty Claims
- A) Please contact the manufacturer for all warranty claims.
B) Warranty is valid within Australia only, however please contact the manufacturer in regards to international warranty.
C) For assistance with a warranty claim, please contact our customer service team via email.
13) General
- A) You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without our prior written consent.
B) Any unauthorised assignment shall be deemed null and void.
C) If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.
D) Under the Trade Practices Act 1974, where implied conditions and warranties cannot be excluded, any liability of ozlighting.com.au for breach of such conditions and warranties (other than a condition or warranty implied by section 69 of the Trade Practices Act 1974) shall be limited, at the option of ozlighting.com.au, to the replacement of the Product(s) or the re-supply of the same Product(s); the payment of the cost of replacing the Product(s) or of acquiring equivalent Product(s).
E) No failure or delay on our part in exercising any power or right under these Terms and Conditions operates a waiver, nor does any single or partial exercise of any power or right preclude any other or further exercise, or the exercise of any other power or right.
F) We reserve the right to change the Terms and Conditions at any time.
G) No SRL Holdings Pty Ltd employee or agent has the authority to vary any of the Terms and Conditions governing any sale.
H) The contract cannot be changed unless agreed to in writing or by e-mail.
I) These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.
14) Force Majeure
- A) We shall not be liable for any delay in performing any of obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of SRL Holdings Pty Ltd shall be entitled to a reasonable extension of time for the performance of such obligations.
ACCOUNT MEMBER TRADING TERMS AND CONDITIONS
- Payment of the account is to be made by 30 days nett from month of invoice.
- To the extent that payment is not made 30days or more from the month of invoice, interest will be payable at the rate prescribed by the Supreme Court Act 1970 currently 10%.
- Credit facilities may be withdrawn on overdue accounts and or accounts exceeding credit facilities.
- Any change which affects the trading address, legal entity, structure of management or control of the applicant will be notified to SRL Holdings Pty Ltd in writing within 7 days of the change becoming effective.
- Ownership of goods sold will not pass to the purchaser until full payment has been received. In the event of default in the payment for goods sold SRL Holdings Pty Ltd reserve the right to retake possession of the said goods.
- SRL Holdings Pty Ltd is entitled to a reasonable extension of time for delivery where delivery is delayed by causes reasonably beyond it’s control and is not liable for any loss suffered by the applicant arising from delay beyond its control.
- Delivery is effected when deposited at the delivery address and the goods thereafter are at the applicants risk. SRL Holdings Pty Ltd is only required to deliver at curbside or street frontage of the delivery address. SRL may (but is not obliged to) agree to deliver within private property but any damage caused to the goods in entering private property is at the applicants risk and the applicant indemnifies SRL from all claims (including trespass) made against it in delivering on private property. Any alleged short delivery, defective or broken goods must be noted on the delivery docket or in the event of unattended sites, notified to SRL within 48 hours of delivery otherwise the goods will be deemed delivered in full and in good condition.
- Title (but not risk) in the goods remains in SRL until the applicant has paid for them in full and until then the applicant holds them as bailee.
- SRL Holdings Pty Ltd will not be under any liability for any loss or damage or property of any nature in respect of any failure to deliver, or delay in delivery, due to any cause of whatever nature not within our control.
- The client will indemnify SRL Holdings Pty Ltd for the full amount of any expenses, costs or disbursements incurred or to be incurred by SRL Holdings Pty Ltd in the collection of any overdue amounts. In particular, the client shall pay SRL Holdings Pty Ltd for any legal fees on a Solicitor/client basis. Further, the client shall pay the full amount of any mercantile or collections costs or commission [such commission up to the limit of 18% of the outstanding amount].
- The customer hereby charges in favor of the Company as security for the Customer’s obligations to the Company, all right title and interest in any land held now by the Customer alone or jointly with anyone or acquired by the Customer at any time hereafter. If the Customer defaults in payment of any amount owed to the Company, the Customer specifically authorizes the Company to lodge a caveat against any dealings with such property and appoints the Company to be the Customer’s Attorney for this purpose.
- A charge of $25 will be incurred if the customer requests a re-issue of an invoice and / or statement.
- All items sold are covered by a minimum 12 months manufacturers warranty.
Manufacturers Warranty is valid within Australia only and commences from the purchase date on your invoice. - A product is considered faulty if it does not work when first taken from its packaging or if it shows signs of failure within 14 days of delivery.
- If you receive a damaged or faulty product, we will arrange for it to be replaced for you. A store credit is only available if the product is no longer available.
- If you receive a product that you think is defective, you are to immediately contact our Sales Team on 02 8724 0444 or by email at sales@srlsps.com.au. You have 14 days from the date of delivery / pickup to report a defective product.
- Where a product is provisionally determined to be defective we will arrange to replace the product.
- If the product is deemed by customer service/supplier NOT to be defective, we may, in our absolute discretion, refuse to replace the product or offer a refund.
- We reserve the right to test any returned defective product. If the condition of the product was misrepresented to us by the customer, we may impose a $55 handling and administration fee.
- Products must be returned whenever we agree to replace the product or provide you with a refund.
- Please ensure that all original items including packaging are returned.
- It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return delivery to our warehouse.
- If the item purchased is a stock item, you are entitled to cancel your order for any reason as long as the goods have not yet been dispatched from our warehouse. In this case we will refund your money in full.
- If, after receiving your goods, you decide that you would like to return them, you may do so within 7 days of purchase if it is a stock item. In this case we will issue you a store credit to the value of the purchase price less two delivery charges – one for outbound delivery and one for inbound delivery (unless you have picked up or will return the goods yourself). Goods must be returned to us in the same condition in which they were received by you.
- We cannot accept order cancellations or returns on any fittings that have already been installed or used. Returns can only be accepted on products that are returned in exactly the same condition and packaging that they were sent out to you so that we can endeavor to re-sell those items.
- We reserve the right to charge you the full purchase price for goods that are returned and are deemed by us to have been used/installed by you.
- We can not accept returns on Clearance or Sale Items and Items that are imported or made to order.
- A restocking fee of a minimum 25% will be charged on all returns of goods NOT a stock item.